You've Got Mail Shopgirl Joggers

This chart is meant to be helpful and may not be exact. Please use your best judgement and feel to ask questions. All apparel (unless otherwise noted) is unisex, relaxed fit, and true to size. Please consider one size down for a more tailored look when shopping sweatshirts and/or hoodies as they run a touch big.

How to Measure

Place a tee or sweatshirt on a flat surface. Measure under the arms of the sleeve straight across the fullest part of the chest.

Tee/Tank Top

Sweatshirt/Hoodie

Sweatshirt Styles:

Heavyweight TGT sweatshirt
Feels like: wearing an old favorite
50/50 Preshrunk CottonPoly

Cloud TGT sweatshirt
Feels like: wearing a cloud
70% Ringspun Cotton 30% Poly

Plush TGT sweatshirt
Feels like: wearing a rich soft nap
50% Ringspun Cotton 46% Poly 4% Rayon

Joggers

Shipping

You place your order > order is processed > order is produced > order is packed > order is shipped > order is in your hands

It can take roughly 1-5 business days to pack and ship your order. As a small business, we try to work as fast as possible to get your new favorite style in your hands, but we also want to make sure it's absolutely perfect. Feel free to check in with any questions.

I cannot change/alter your shipping address once your order has been shipped.

US Orders

USPS domestic shipping is $5.

Need it shipped faster? Email hello@totallygoodtime.com 

Canada and International: Shipping cost is calculated by weight by country. 

*All applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse a shipment upon delivery). We will ship your packages DDU (“Duties and Taxes Unpaid”). We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs. To estimate your import duties, enter your cart details into the following link: Duties Calculator.

International Shipping (Possible Customs Fees)

Shipping Internationally can often have an additional expense for the shopper/buyer. The shop follows the standard customs practice in which all items received internationally and related customs fees are at the expense of the shopper/buyer.

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.  Note, in rare occasions custom agents may delay delivery of some packages.

By placing an order with Totally Good Time, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Totally Good Time. This also applies to any shipments that are refused by you at delivery.

Lost Orders/Order Delivery Issues

We are not held responsible for lost packages. If the package is notated with "delivered" under tracking, then every effort must be made on the shoppers end to locate the package. Please keep in mind, that even when it says "Delivered" via USPS tracking that it can still take another day to get to you. I don't have a reason why this happens, it just does, so please wait an additional day or two.

If your order does not show up, recommended options are speaking with your local postal carrier and/or visiting your local postal office and asking if there is a package waiting for you and a slip was omitted. Also look around your doorway and ask family or house members face-to-face.

I will not send another item and/or a refund will not be issued if your item is notated with "delivered” via the USPS tracking. 

Additionally, if you have put the wrong address on your order, the order has shipped and been delivered, there is nothing I can do about getting the order back. You will need to either write your former address, swing by your former address or think of something clever to get your order back. I can only update an incorrect address if the order has not left the shop. 

If your order does not find it's way to you via the USPS (aka stuck in tracking limbo), you will not be charged for re-delivery. We cannot re-deliver until the item has come back to the shop. I want you to have your item and to love your item more than anything. Every blue moon, a postal issue occurs. Once the parcel comes back to the shop, I will notify you and reship with an alternative method or carrier. Thank you for your patience and understanding.

Unclaimed Packages

When packages are sent back to the shop and marked as unclaimed the shop will re-send the package once postage has been paid by the recipient.

Package Not Moving From Tracking

Are you checking your tracking and the package isn't moving? Are you an International customer and it has been several weeks and still not moving from Los Angeles or elsewhere? This extremely rare (and unfortunate occurrence) happens every blue moon. Typically, the package isn't updating and then will suddenly spring into action and be at your doorstep. Unless the package comes back to the shop, we have to wait. Thanks for your patience.

Packing Slips

Packing slips are included in your order, but there is no price information listed. Rest easy if this is a gift that the recipient will only see what was ordered, the address, and TGT store information including possible exchange.

Damaged Order

Each and every garment passes through my hands and on the rarest of occasions a small damage could pass by. If this happens, please reach out and check in at hello@totallygoodtime.com. 

Sales and Promotions

As a courtesy, if you've purchased an item that goes on sale or a promotion is offered after you've purchased, you have 24 hours from that order sale date to request a price difference via email.

Do you give to any charities? 

In 2016 we donated 100% of the sales from our limited edition "Love Wins" tee to One Pulse Orlando and $1 from each sale of our Free Kesha tee was split between RAINN and The Humane Foundation.