Where Pop Culture Meets Fandom ♡ Free Domestic Shipping Over $50 ♡
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Shipping Info

Shipping Rates

Orders will ship within 2-3 business days of ordering. You will receive a shipping notification email with tracking information as soon as your order is prepared and you can track your package via USPS.

USA

Standard Shipping (First Class USPS, 3-5 Day) $0-$50: $5

Domestic orders under $50 have a flat rate shipping cost.

Orders over $50 ship free.

Canada

Based on weight and calculated by the United States Postal Service.

International

Based on weight and calculated by the United States Postal Service.

How Your Items Are Prepared and Shipped

Your item(s) are processed, packed and shipped within 2-3 business days from the date of when you placed your order. Sometimes sooner.

You will be sent a shipping notification by email (check your email spam folder if you do not receive one). The shipping notification means your order has been processed and prepared to ship.

Shipping can take 3-5 days for domestic orders through USPS First Class Shipping method. Shipping can take 10-15 days for Canada and International orders. Parcels are shipping out of San Diego, California.

The shop processes orders Monday through Friday. After your payment is authorized and verified, it can still take up to 3 business days to process your order. 

International Shoppers (Possible Customs Fees)

Shipping Internationally can often have an additional expense for the shopper/buyer. The shop follows the standard customs practice in which all items received internationally and related customs fees are at the expense of the shopper/buyer.

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.  Note, in rare occasions custom agents may delay delivery of some packages.

By placing an order with Totally Good Time, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Totally Good Time. This also applies to any shipments that are refused by you at delivery.

Lost Packages

We are not held responsible for lost packages. If the package is notated with "delivered" under tracking, then every effort must be made on the shoppers end to locate the package. Recommended options are speaking with your local postal carrier and/or visiting your local postal office and asking if there is a package waiting for you and a slip was omitted. Also look around your doorway and ask family or house members face-to-face. 

If your order does not find it's way to you via the USPS (aka stuck in tracking limbo), you will not be charged for re-delivery. We cannot re-deliver until the item has come back to the shop. I want you to have your item and to love your item more than anything. Every blue moon, a postal issue occurs. Once the parcel comes back to the shop, I will notify you and reship with an alternative method or carrier. Thank you for your patience and understanding.

Package Not Moving From Tracking

Are you checking your tracking and the package isn't moving? Are you an International customer and it has been several weeks and still not moving from Los Angeles or elsewhere? This extremely rare (and unfortunate occurrence) happens every blue moon. Typically, the package isn't updating and then will suddenly spring into action and be at your doorstep. Unless the package comes back to the shop, we have to wait. Thanks for your patience.