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FAQ

FAQ

When will my garment ship?

Your new favorite piece will ship within 2-3 business days of your purchase date. Need it sooner, email me or leave a note within the order.

How do the shirts fit?

All items, unless noted, are unisex/mens. Often, I recommend women size one size down. The sweatshirts do run a little big (but super cozy!).

Can I get a different color garment?

Yes. Email me or leave it in the notes section at checkout.

Can I get a custom order?

Unfortunately I no longer do custom orders. Unless you ask really nice and send me a a funny gif that makes me laugh.

I'm sending this as a gift, will there be a receipt/invoice within the package?

There is no physical paper receipts or invoices within the package. Every purchase receives an email notification and if a paper receipt/invoice is needed, please let me know.

Can I get my item gift wrapped?

At this time, we are not doing any gift wrapping. However, we can include a gift note! see next question.

Can I include a note within the gift?

Yes. Leave your note in the notes section at checkout or email me to follow up.

I don't see a color or style from the options listed that I want for my top. What do I do?

Let me know and I will add it in asap.

More Info

The Shirt: Super soft Canvas+Bella shirts and tanks are the preferred garment. All items are high quality and nice to the touch. I want you to wear your shirt for like, ever. The sweatshirts are Jerzees which has been around for years and years. I love the sweatshirts. They are beyond cozy and the graphic loves the material.

The Graphic: I use a high quality thermaflex vinyl with an industrial heat press. These are not things you can buy in stores. They are made for high quality work that will last and for high quality use so you can get crazy.

Shipping

All items are shipped using the United States Postal System. Items will be shipped within 3-5 business days of your purchase, but often within the first couple days.

Returns/Exchanges

No returns or exchanges on custom or personalized items.
No returns or exchanges on hoodies or v-neck shirts.

Exchange or store credit only on unworn and unwashed (no cat hair or perfume) t-shirts, tank tops and pullover sweatshirts within 14 days of sale. If you need an exchange, the cost of shipping back to my shop and then back to you will come at your expense. You will be invoiced via PayPal for the shipping back to you. Once paid, your new exchanged item will ship back to you.

Contact

Say hi at hello@totallygoodtime.com and please feel free to start a message about any questions you may have including, shipping, timing, and more.