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Totally Good Time FAQ

When will my garment ship?

It takes roughly two weeks from start to finish from the time you place your order to the time it's in your hands. I try to process, create and ship your new favorite piece within 2-5 business days of your purchase date. Need it sooner, email me or leave a note within the order.

I found an item of yours online that I no longer see in the shop - can I still get it?

Yup! Just email me at hello@totallygoodtime.com and let me know and I can make that happen.

How do the shirts fit?

All items, unless noted, are unisex/mens. Often, I recommend women size one size down. The sweatshirts do run a little big (but super cozy!).

Can I get a different color garment?

Yes. Email me or leave it in the notes section at checkout.

Can I get a custom order?

Unfortunately I no longer do custom orders. Unless you ask really nice and send me a funny gif that makes me laugh like super hard.

I'm sending this as a gift, will there be a receipt/invoice within the package?

There is no physical paper receipts or invoices within the package. Every purchase receives an email notification and if a paper receipt/invoice is needed, please let me know.

Can I get my item gift wrapped?

At this time, we are not doing any gift wrapping. However, we can include a gift note! see next question.

Can I include a note within the gift?

Yes. Leave your note in the notes section at checkout or email me to follow up.

I don't see a color or style from the options listed that I want for my top. What do I do?

Let me know and I will add it in asap.

More Info

The Shirt: Super soft Canvas+Bella shirts and tanks are the preferred garment. All items are high quality and nice to the touch. I want you to wear your shirt for like, ever. The sweatshirts are Gildan which has been around for years and years. I love the sweatshirts. They are beyond cozy and the graphic loves the material.

The Graphic: I use a high quality die-cut vinyl with an industrial heat press. Vinyl outlasts most other materials, whether it be washing, drying or just constant use. These are not things you can buy in stores. They are made for high quality work that will last and for high quality use so you can get crazy. I cut letters, numbers and designs for your garments and use a heat sublimation process to apply them to your garment. Vinyl transfers utilizes vector based graphics to plot out lines which are then “weeded” out to produce a ready press design to go onto a garment. Then, you rock your new fave top for years to come.

Shipping

All items are shipped using the United States Postal System. Orders can take roughly two weeks from start to finish. 

Returns/Exchanges

Exchange or store credit only on unworn and unwashed (no cat hair or perfume) t-shirts, tank tops and pullover sweatshirts within 14 days of sale. If you need an exchange, the cost of shipping back to my shop and then back to you will come at your expense. You will be invoiced via PayPal for the shipping back to you. Once paid, your new exchanged item will ship back to you.

No returns.

Contact

Say hi at hello@totallygoodtime.com and please feel free to start a message about any questions you may have including, shipping, timing, and more.