FAQS
How do I get in touch with you?
The best way is to email me at hello@totallygoodtime.com. I answer emails Monday-Friday 9am-6pm EST within a few hours.
When will my order ship?
Your order will ship within 48 hours of being placed Monday through Friday. This applies for Priority Shipping as well. Orders ship USPS First Class Mail and typically take 1-2 days in the Tri-State/New England area and 3-4 days everywhere else.
The Totally Good Time studio is located in New York. There are times that your order ships lightning fast, I strive for that every time. But keep in mind everything is produced by hand one by one, so your patience is appreciated.
How much is shipping?
US Orders
Under $75 and USPS domestic shipping is $4.95.
Over $75 and USPS domestic shipping is free.
Priority Shipping (2 Day) is $10
Need it shipped faster? Email me at hello@totallygoodtime.com
Canada and International: Shipping cost is calculated by weight by country.
*All applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse a shipment upon delivery). We will ship your packages DDU (“Duties and Taxes Unpaid”). We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs. To estimate your import duties, enter your cart details into the following link: Duties Calculator.
How can I track my order?
Locate your order email notification and you'll be able to track your order right there from the comfort of your finger tips. Additionally, you could've (you should've!) created an account with us and log in any time for all your order information.
I found an item of yours online that I no longer see in the shop - can I still order it?
Most likely. Just email me at hello@totallygoodtime.com and let me know and I can make that happen.
What size should I order?
Unless noted, all sizes are unisex and the goal is to have a nice relaxed fit for men and women alike. Everything is true to size. The sweatshirts are super comfy, but run a little big. Example, I'm often a medium, but if I want to wear the crew neck as a shirt, I order a small.
I'm sending this as a gift, will there be a receipt/invoice within the package?
A packing slip with the purchase amount omitted is included. Each item is tagged and then packed in a clear poly bag. That clear poly bag goes into our white poly bag which is then shipped and ready for good times.
What is your policy on exchanges and returns?
All orders placed are made one by one, so exchange only is offered. Exchange within 14 days of your order being received. All items must be brand new, unworn, unwashed, and original condition.
Any order discrepancies must be reported within seven days.
Please contact the shop using this form and include your name, order number, and desired exchange (size/color). Please also include this information on a note inside the parcel and ship back to the shop's return address located on your order bag. Alternatively, the email could be printed out.
Unauthorized exchanges will be refused.
Then, simply, mail the item back to the studio and once received, I will follow up with an email and mail your new exchange back to you.
By placing an order at Totally Good Time, you are responsible for the cost of return shipping back to Totally Good Time.
Sales and Promotions
As a courtesy, if you've purchased an item that goes on sale or a promotion is offered after you've purchased, you have 24 hours from that order sale date to request a price difference via email.
Do you give to any charities?
Yes! In 2016 we donated 100% of the sales from our limited edition "Love Wins" tee to One Pulse Orlando and $1 from each sale of our Free Kesha tee was split between RAINN and The Humane Foundation.
