Shipping
You place your order > order is processed > order is produced > order is packed > order is shipped > order is in your hands
You will receive a shipping notification email with tracking information as soon as your order is being prepared to be shipped and you can track your package via USPS. If your order says "shipping label created" with no further info, please be patient as it's being delivered to the USPS or the USPS has yet to scan it in.
We cannot change/alter your shipping address once your order has been shipped.
Everything is made-to-order and made one by one from my shop in New York.
US Orders
Under $100 and USPS domestic shipping is $4.95.
Over $100 and USPS domestic shipping is free.
Priority Shipping (2 Day) is $10
Need it shipped faster? Email me at hello@totallygoodtime.com
Canada and International: Shipping cost is calculated by weight by country.
*All applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse a shipment upon delivery). We will ship your packages DDU (“Duties and Taxes Unpaid”). We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear Customs. To estimate your import duties, enter your cart details into the following link: Duties Calculator.
How Your Order Is Prepared and Shipped
The shop processes orders Monday through Friday, 9am to 6pm. After your payment is authorized and verified, it can take 1-2 business days to process, pack, and ship your order.
International Shoppers (Possible Customs Fees)
Shipping Internationally can often have an additional expense for the shopper/buyer. The shop follows the standard customs practice in which all items received internationally and related customs fees are at the expense of the shopper/buyer.
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.
By placing an order with Totally Good Time, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Totally Good Time. This also applies to any shipments that are refused by you at delivery.
Lost Orders/Order Delivery Issues
We are not held responsible for lost packages. If the package is notated with "delivered" under tracking, then every effort must be made on the shoppers end to locate the package. Please keep in mind, that even when it says "Delivered" via USPS tracking that it can still take another day to get to you. I don't have a reason why this happens, it just does, so please wait an additional day or two.
If your order does not show up, recommended options are speaking with your local postal carrier and/or visiting your local postal office and asking if there is a package waiting for you and a slip was omitted. Also look around your doorway and ask family or house members face-to-face.
I will not send another item and/or a refund will not be issued if your item is notated with "delivered” via the USPS tracking.
Additionally, if you have put the wrong address on your order, the order has shipped and been delivered, there is nothing I can do about getting the order back. You will need to either write your former address, swing by your former address or think of something clever to get your order back. I can only update an incorrect address if the order has not left the shop.
If your order does not find it's way to you via the USPS (aka stuck in tracking limbo), you will not be charged for re-delivery. We cannot re-deliver until the item has come back to the shop. I want you to have your item and to love your item more than anything. Every blue moon, a postal issue occurs. Once the parcel comes back to the shop, I will notify you and reship with an alternative method or carrier. Thank you for your patience and understanding.
Unclaimed Packages
When packages are sent back to the shop and marked as unclaimed the shop will re-send the package once postage has been paid by the recipient.
Package Not Moving From Tracking
Are you checking your tracking and the package isn't moving? Are you an International customer and it has been several weeks and still not moving from Los Angeles or elsewhere? This extremely rare (and unfortunate occurrence) happens every blue moon. Typically, the package isn't updating and then will suddenly spring into action and be at your doorstep. Unless the package comes back to the shop, we have to wait. Thanks for your patience.
Returns/Exchanges
Exchange or store credit only on original condition, tags till on, unworn and unwashed (no cat hair or perfume) t-shirts, tank tops and pullover sweatshirts within 14 days of sale. If you need an exchange, the cost of shipping back to my shop will come at your expense.
No returns.
Order discrepancies must be mentioned with seven days.
Sales and Promotions
As a courtesy, if you've purchased an item that goes on sale or a promotion is offered after you've purchased, you have 24 hours from that order sale date to request a price difference via email.
Do you give to any charities?
Yes! In 2016 we donated 100% of the sales from our limited edition "Love Wins" tee to One Pulse Orlando and $1 from each sale of our Free Kesha tee was split between RAINN and The Humane Foundation.
FAQS
How do I get in touch with you?
Email me at hello@totallygoodtime.com. I answer emails Monday-Friday 9am-6pm EST within a few hours.
When will my order ship?
Your order will ship within 48-72 hours of being placed Monday through Friday. This applies for Priority Shipping as well. Orders ship USPS First Class Mail and typically take 1-2 days in the Tri-State/New England area and 3-4 days everywhere else.
The Totally Good Time studio is located in New York. There are times that your order ships lightning fast (same day/next day) and I strive for that every time. But keep in mind everything is produced by hand one by one, so your patience is appreciated.
I received my shipping notification, but I'm heading out of town and need to change it.
I cannot change a shipping address once you receive that notification. You'll have to work that out with your postal mail carrier or friendly neighbor.
How can I track my order?
Locate your order email notification and you'll be able to track your order right there from the comfort of your finger tips. Additionally, you could've (you should've!) created an account with us and log in any time for all your order information.
How do the shirts fit?
All items, unless noted, are unisex/mens fit. Often, I recommend women size one size down. The sweatshirts run a little big.
Can I get a custom order?
Unfortunately, I no longer do single piece custom orders.
I'm sending this as a gift, will there be a receipt/invoice within the package?
There is a packing slip included, but no pricing info is listed on that slip.
Can I include a note within the gift?
Yes. Leave your note in the notes section at checkout or email me to follow up.
There's something wrong.
You have seven days from the date you receive your order to let me know. After that, you're on mute. I'm kidding about mute, but let me know within seven days.
I'm sending this as a gift, will there be a receipt/invoice within the package?
A packing slip with the purchase amount omitted is included. Each item is tagged and then packed in a clear poly bag. That clear poly bag goes into our white poly bag which is then shipped and ready for good times.
What is your policy on exchanges and returns?
All orders placed are made one by one, so exchange only is offered. Exchange within 14 days of your order being received. All items must be brand new, unworn, unwashed, and original condition.
Any order discrepancies must be reported within seven days. Unauthorized exchanges will be refused.
Simply mail the item back to the studio and once received, I will follow up with an email and mail your new exchange back to you.
Please include your name, order number, and desired exchange (size/color) on a note inside the parcel and ship back to the shop's return address located on your order bag.
By placing an order at Totally Good Time, you are responsible for the cost of return shipping back to Totally Good Time.
